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Hello there 👋 What can I assist you with at Nike today?
You
Friday 2:20pm
Hi, I need to know what your refund policy is at Nike.
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Hello there 👋 What can I assist you with at Nike today?
You
Friday 2:20pm
Hi, I need to know what your refund policy is at Nike.
How do I change or cancel my order?
How do I update my billing information?
What is your return policy?
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Supportmate
Online
Hello there 👋 What can I assist you with at Nike today?
Friday 2:20pm
I bought a pair of shoes last week and I have been unable get them? what is the hold up?
Oh, I apologize. I don’t have information on that topic right now. Is there something else I can help you with?
Speak with a human
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We'll automatically re-sync any changes from all your webpages every week and add any new pages you've added.
With one line of code, you can add your AI agent to your website. Either as a floating chat bubble or within a page's content.
Create custom answers to specific questions to have more control over your AI agent's response
If the AI agent can't help, customers can request a person. We'll summarize the chat and handover to support agents.
Site Search allows your customers to not only ask questions in conversation, but also search your entire site quickly and accurately, using natural language
Boost team productivity by connecting your AI agent to your Slack or Microsoft Teams workspace. Or build on top of our Query API.
Custom branding
We'll automatically get your brand logo and colour palette (which you can edit) to customize your AI agent, just like magic
Insights Dashboard
Every customer conversation is turned into a summarized insight. With similar insights grouped together to save you time.
Suggested fixes
When a number of conversations are about the same topic, we'll suggest a fix for your team .
Pricing
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Basic plan
$60/mth
Billed annually.
200 conversations
Add & sync 200 webpages
Add & sync Unlimited documents
New webpages auto-added weekly
Intelligent human handover to your existing live chat or email
Starter question + actions
AI and Organic Search
Customize branding & answers
Add to your website or share a link
Basic analytics & insights
Support: Web chat only
25$ per extra seat
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Business plan
$99/mth
Billed annually.
Everything in Basic +
1,000 conversations
AI email assistant (auto-reply to customers)
1 team seat included ($25/m per extra seat)
Private mode for internal use
Capture leads/user emails
Request customer satisfaction (CSAT)
Support: Priority chat/email/zoom
Change AI agent language & localization
Add on: API, Slack, Teams & Zapier access
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Enterprise plan
Custom pricing
Billed annually.
Everything in Pro +
Up to 30 days free trial
Custom volume pricing per conversation
Dedicated success manager
Highest priority enterprise support
Unlimited AI agents
Unlimited team seats
White label solution/API access
Custom features
Custom integrations & APIs
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